Shipping & Returns
Everything you need to know about delivery, returns and exchanges for your Zanefolia piece.
Shipping & Delivery
Air Shipping from Hangzhou
Every order is carefully prepared and dispatched by air from Hangzhou, Zhejiang, China.
Free Air Shipping
Complimentary air shipping is included with every Zanefolia order.
Processing & Delivery
Orders are prepared within 1–3 business days and shipped by air. Estimated delivery is 5–10 business days after dispatch, depending on the destination and carrier conditions.
Tracking & Customs
We email tracking details for your air shipment after dispatch. Import duties or local taxes, if charged by the destination country, are the customer’s responsibility.
Returns & Exchanges
14-DAY RETURNSEligibility
Contact us within 14 days of delivery. Items must be unused, in their original condition and returned with the original packaging.
How to Return
Email support@zanefolia.com with your order number before sending anything back. We will confirm eligibility and provide the return address and instructions.
Refunds & Exchanges
Approved refunds are issued to the original payment method after inspection. Exchanges are subject to stock availability.
Damaged or Incorrect Items
Contact us promptly with your order number and clear photos. We will make it right and cover reasonable return shipping costs.
Need More Help?
Track your delivery or contact our support team.
Non-returnable items
- Custom-made or personalised products
- Items damaged through misuse or improper handling
- Clearance or final-sale items, except where applicable law provides otherwise
Return shipping and refund timing
For an eligible change-of-mind return, the customer is responsible for return shipping unless applicable law provides otherwise. If an item is faulty, damaged or incorrect, Zanefolia covers reasonable return shipping costs. Approved refunds are issued within 14 days; your bank may require an additional 5–10 business days to display the credit.
Delivery delays or missing parcels
Air carrier, customs and weather conditions may occasionally affect delivery. If tracking has not updated for an unusual period, email support@zanefolia.com with your order number so we can assist.
